FAQ ABOUT OUR WEATHER POLICIES
WHAT HAPPENS IF IT RAINS?
“Unto These Hills” hosts patrons that travel great distances to see the show, for this reason, we aim to hold performances rain or shine. If the weather is rainy or is predicted to be rainy on the evening of your selected performance, we recommend that you arrive at the theater anyway. Performances are rarely cancelled before 9PM and if the weather passes, the show will go on. Theater staff may cancel the show if the local weather forecast indicates that lightning will not pass after 9PM.
- How do I get a Refund or Rain Check? Ticket Sales are final, however if we experience ongoing lightning that is not expected to pass within a reasonable amount of time, the theater may decide to cancel the show for everyone's safety.
- Rain Checks: Ultimately, we want you to see our show so we are always willing to issue a Rain Check (valid for 2 years after issue date) if you feel that the weather is not ideal for you or your family. To request a rain check, please contact our box office either 24-48 hours before the performance, or within one day (not including Sundays) after the show at 828-497-2111: Best hours to reach us are Mon-Sat 10AM until 4PM.
- Refunds: Patrons are elligible for Refunds of their show ticket cost (less $3.00) when theater staff cancels the show before intermission is reached. We do not issue refunds based on patron requests except in cases of extreme emergencies. Ticket sales are final. If the Theater cancels the show before intermission, you may request a refund by calling 828-497-2111 (Mon-Sat 10AM - 4PM) within one week of the cancellation. Refunds are not able to be processed automatically as credit card processing takes several business days and cash refunds are issued in the form of a mailed check. If we do not recieve your refund request within one week's time, we will accept your ticket cost as a donation in effort to continue our programming. Refund requests are not valid in cases in which patrons decide to cancel their ticket reservations or in which patrons leave during a performance. The seating in our theater is not covered so that the open sky will contribute to the telling of our story. We offer a rain shelter at the top of house in case patrons need to seek shelter during rain holds or sudden unexpected weather. Please know that we do NOT cancel for rain, only for cases of ongoing lightning.