FAQ ABOUT OUR WEATHER POLICIES
WHAT HAPPENS IF IT RAINS?
“Unto These Hills” hosts patrons that travel great distances to see the show, for this reason, we aim to hold performances rain or shine. If the weather is rainy or is predicted to be rainy on the evening of your selected performance, we recommend that you arrive at the theater anyway. Performances are rarely cancelled before 9PM and if the weather passes, the show will go on. Theater staff may cancel the show if the local weather forecast indicates that lightning will not pass after 9PM.
CAN I PURCHASE CANCELLATION INSURANCE?
Yes! “Unto These Hills” offers cancellation insurance both online and in our box office locations. ONLY patrons with insurance are entitled to a refund or rain check if their performance has been cancelled after intermission. Cancellation insurance can be purchased within 48 hours prior to the scheduled performance and costs $3.00 (plus service fees) per ticket. We HIGHLY RECOMMEND that you purchase the insurance so that you may have peace of mind if your show happens to be cancelled. Be sure to click “KEEP SHOPPING” to purchase cancellation insurance and other great extras!
I PURCHASED INSURANCE. MY SHOW WAS CANCELLED. HOW DO I GET MY REFUND/RAIN CHECK?
No refunds or rain checks are issued on the night of a cancelled performance. Resources and staff at Mountainside theater are limited so it is impossible to process refunds and rain checks directly after a show has cancelled. If you purchased insurance and your show was cancelled you may stop by or call the main box office Mondays – Saturdays from 10AM to 4PM in order to put in a refund request. No refunds are automatic. Credit Card refunds may take up to 10 days to credit back to your account while cash refunds are processed by check through snail mail. Rain checks are also available if you are able to attend in the 2018 through 2020 seasons. The main box office is located at 564 Tsali Blvd in Cherokee, NC. The box office can be reached at 828-497-2111 during our daytime operating hours.